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FARRELL BEARINGS LTD

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07 850 4123

Returns

If you find you ordered the wrong product or ordered too many - don't worry - In most cases the goods can be easily returned or swapped. Just follow the steps outlined below.

Please note that specially indented items will not be returnable.  You will be advised of this at the time of order processing.

 

Credit card customers

  • Goods to be returned must be returned within 30 days of purchase
  • Contact us to make sure the goods are able to be returned.  You will need to provide us with the invoice number and date
  • Ensure that the goods to be returned are in the same condition in which they were when supplied - fitted goods are non returnable unless faulty.
  • Goods are not guaranteed as acceptable for return until they are inspected by us for condition
  • Once the goods have been received and deemed acceptable for return we will either:
    • Issue a credit for the value of the goods returned
    • Replace the faulty item free of charge
    • Replace the incorrectly supplied item free of charge
  • Unless the return is due to an error by us, freight charges will not be credited
  • You will be liable for all delivery and insurance charges incurred in respect of returning goods
 

Trade account customers

  • Goods to be returned must be returned within 30 days of purchase
  • The customer is advised to contact us prior to returning goods to ensure that the goods will be accepted for credit
  • All goods must have the original invoice number and date.
  • Some goods will be subject to a restocking fee - you will be informed of this at the time of requesting the return.
  • All goods returned must be in the same condition in which they were when supplied.
  • Fitted goods are non returnable unless faulty
  • Goods are not guaranteed as acceptable for return until they are inspected by us for condition
  • Where a faulty product is returned within 7 working days of dispatch, and the returned product has not been used or opened or otherwise deemed unsaleable by us, you will be credited in full.
  • Unless the return is due to an error by us, freight charges will not be credited
  • Indented Goods are not returnable
  • You will be liable for all delivery and insurance charges incurred in respect of returning goods
Please note that all images are indicative only



ABOUT US

New Zealand's largest specialist wholesale bearing supply company
 



MAJOR MANUFACTURERS

We supply from a wide range of manufacturers.

CLICK HERE to see the full list
Major Manufacturers
 

 CONTACT US

 Phone +64 7 850 4123
 Fax +64 7 850 4125
 Email sales@farrell.co.nz

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